Return & Refund Policy

1. Return Window

We accept returns within 7 days of the delivery date. Requests submitted after 7 days will not be accepted.

To initiate a return, email us at returns@proathlete.uk with your order number, reason for return, and supporting evidence (photos/video).

2. Eligible Items

Items are eligible for return only if they meet all of the following conditions:

• Returned within 7 days of delivery
• Unused, unworn, and in original condition
• In original packaging with all tags, labels, and accessories included
• Not excluded under Section 5 (Non-Returnable Items)
• Accompanied by proof of purchase (order number or confirmation email)
• Supported by an unboxing video (see Section 3)

3. Unboxing Video Requirement

To protect both our customers and our business from disputes over transit damage, missing items, or incorrect products, we require a continuous, unedited video of the unboxing process for every parcel.

The video must show:

• The sealed parcel from all sides before opening
• Continuous recording with no pauses or edits
• The full unboxing through to revealing every item
• The condition of each item as it is removed
• The shipping label with your order/tracking number

Submitted within 48 hours of delivery. Claims without a valid unboxing video will be declined.

4. Return Process

1. Contact us — email returns@proathlete.uk within 7 days of delivery with your order details and unboxing video link.
2. Await approval — we respond within 3 business days.
3. Ship the item — we will provide return shipping instructions. Pack the item securely in its original packaging.
4. Refund or replacement — once received and inspected, refunds or replacements are processed within 5–7 business days.

5. Non-Returnable Items

• Used, worn, or items showing signs of wear
• Custom or personalised items (e.g. engraved bats)
• Items returned without original packaging
• Items damaged due to misuse after delivery
• Clearance or final sale items
• Consumables once opened
• Items returned after the 7-day window

6. Faulty or Damaged Items

If your item arrives damaged, defective, or not as described, we cover the cost of return shipping and offer a full refund or free replacement. Report within 48 hours of delivery with your unboxing video and photos.

7. Refunds

• For Cash on Delivery orders, approved refunds are paid via bank transfer, JazzCash, or EasyPaisa within 5–7 business days of receiving the returned item. Card payments are refunded to the original payment method.
• Original shipping costs are non-refundable unless the return is due to our error.
• Return shipping costs are your responsibility for change-of-mind returns.

8. Exchanges

We do not offer direct exchanges. If you need a different size or product, please return the original item (subject to eligibility) and place a new order.

9. Consumer Rights in Pakistan

Nothing in this Return Policy affects your statutory rights under applicable consumer protection laws in Pakistan, including provincial consumer protection acts (such as the Punjab Consumer Protection Act 2005). Where those laws grant you rights beyond this policy, those rights prevail.

10. Contact Us

For return requests or queries, contact our returns team at returns@proathlete.uk. Response time: within 3 business days.